Operations Manager

Job
Written By Kelly Johnson

Job Position

Job Title: Operations manager

Reports to: Executive Director
Anticipated Start Date: October 15th, 2025
Compensation: $31/hour, 35 hours/week. Non-exempts, Full Time Employees

 

About Manzanita House

Rooted in welcome, Manzanita House exists to embrace, equip, and empower immigrants by providing culturally grounded services and building pathways toward justice, dignity, and belonging. Our legal aid, education, and community programs are driven by the wisdom of those most impacted, and we work every day to walk alongside our immigrant and refugee neighbors.

 

Summary:

The Operations Manager will oversee day-to-day operations, administrative systems, support on HR processes, compliance, and financial coordination. In addition, they will collaborate with the Development Director to support fundraising efforts, private donor cultivation, and multicultural community gatherings. 

This position requires a balance of strong organizational skills, cultural competency, and creativity. The ideal candidate is passionate about working with immigrant and refugee communities and can ensure that Manzanita House’s mission is supported by efficient operations and meaningful community events.  

Essential Functions:

1. Operations & Administration 

  • Oversee daily operations, office management, and administrative systems. 

  • Develop, implement, and monitor policies, procedures, and compliance tracking. 

  • Develop processes for recordkeeping, scheduling, and cross-team communication. 

  • Support implementation of internal manuals (Emergency Manual, staff policies, etc.). 

  • Arrange travel for staff work activities 

  • Manage vendor and partners and collaborators relations, contracts, and performance. 

  • Coordinate use of technology tools, CRM, and organizational systems. 

  • IT systems coordination and data management 

  • Track and maintain internal calendars, supplies, and organizational resources. 

2. Financial & Resource Coordination 

  • Track invoices, reimbursements, and office expense reports. 

  • Ensure accurate financial and operational recordkeeping. 

3. Human Resources & Staff Support 

  • Manage onboarding and offboarding processes. 

  • Work in Conjunction with HR Manager to maintain personnel files and HR compliance. 

  • Support staff development, engagement, and team culture. 

  • Coordinate staff meeting agenda and follow-up  

  • Coordinate training sessions and assist with recruitment as needed. 

  • Celebrate staff wins, anniversaries, and other notable events.  

4. Program & Event Support 

  • Collaborate with program directors to ensure timely delivery of services. 

  • Ensure all Manzanita House organization activities reflect cultural inclusivity and celebrate diversity. 

5. Leadership & Board Support 

  • Assist with preparing board materials and reports. 

  • Provide scheduling and logistical support for leadership and board events. 

  • Serve as a key connector between leadership, staff, and external partners. 

Qualifications and Requirements:

  • Required: 

    • Relevant experience, or a bachelor’s degree in nonprofit management, business administration, or a related field. 

    • 3–5 years of nonprofit operations, community development, or event management experience. 

    • Proven ability to manage multiple priorities in a fast-paced environment. 

    • Strong organizational and project management skills. 

    • Proficiency in Microsoft Office Suite, Google Workspace, and nonprofit tools (CRM, QuickBooks, etc.). 

    • Excellent written and verbal communication skills. 

    • Demonstrated cultural competency and commitment to working with immigrant and refugee communities. 

  • Preferred: 

    • Experience with database, donor management, and fundraising. 

    • HR management or SHRM certification. 

    • Event planning experience with multicultural or community-centered programs. 

Core Competencies 

  • Mission Alignment: Deep commitment to immigrant and refugee empowerment. 

  • Leadership: Inspires trust, motivates staff, and manages volunteers effectively. 

  • Problem-Solving: Anticipates challenges and creates strategic solutions. 

  • Collaboration: Works effectively with diverse staff, partners, and communities. 

  • Adaptability: Thrives in a dynamic, growing organization. 

  • Cultural Competency: Sensitive to the lived experiences of immigrant and refugee families. 

GENERAL DESCRIPTION OF BENEFITS: Currently, Full-Time Employees of Manzanita House receive a Health Care Stipend of $315/month. Employees will also receive .08 hours of vacation for every hour worked, 1 hour of sick leave for every 35 hours worked, and 19 paid holidays (including 4 floating holidays to be used at the employee’s discretion). Manzanita House offers up to 20 paid hours per year to volunteer outside of the workplace. Employees are eligible for 3 days of bereavement leave per qualifying event. Manzanita house also provides leave for Jury Duty and Military Leave.   

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   

 • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations   

• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds  

• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information   

• The employee frequently is required to sit, reach with hands and arms, talk and hear   
  

WORK ENVIRONMENT:   

• General office setting   

• Great lengths of time working on the computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required   

• Archiving activities involve repeated lifting and bending   

• Physical, emotional and intellectual demands   

• Equipment used: Employee computer (desktop or laptop), printer, and copier   

• All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.  

We are proud to be an EEO/AA employer M/F/D/V/SO. For Manzanita House staff, strong commitment to the mission, vision, and values of Manzanita House is essential. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, sexual orientation, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. 

 

 SUBMISSION PROCESS:

Please submit a resume, cover letter and two professional references to info@mhspokane.org.

Kelly Johnson
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